Shipping policy
Shipping Policy
Where we ship
We currently ship to the United States, Australia, New Zealand, and Canada. If you're outside these countries and want to order, email us at contact@tellmecards.com and we'll let you know if there are options.
Shipping options and delivery times
All delivery estimates below are total time from order placement to delivery, in business days (Monday–Friday, excluding US federal holidays).
United States:
- Standard (Free) — 5 to 9 business days.
- Expedited ($6.99) — 2 to 5 business days.
International:
- Australia (Free) — 5 to 9 business days.
- New Zealand (Free) — 5 to 10 business days.
- Canada (Free) — 6 to 10 business days.
Processing time
Orders are processed and shipped within 1 to 2 business days of being placed; this is included in the delivery estimates above. Orders placed on weekends or holidays begin processing the next business day.
Duties and taxes
For orders to Australia, New Zealand, and Canada, all applicable import duties and taxes are already included in your order — there is nothing extra to pay on delivery.
Shipping methods
We ship via a range of trusted carriers, selected based on destination and the shipping option chosen, to ensure reliable delivery.
Tracking your order
Once your order ships you'll receive a confirmation email with a tracking number. You can use that number to follow your package through to delivery.
Shipping delays
We aim to meet the timelines above, but carrier delays caused by weather, peak-season volume, customs, or service disruptions are outside our control. If your order is significantly delayed, email us at contact@tellmecards.com and we'll help.
Incorrect or incomplete addresses
Please double-check your shipping address before checkout. If a package is returned to our warehouse as undeliverable because of an address error, we'll contact you to arrange reshipment at your expense.
Questions
For any shipping-related questions, email us at contact@tellmecards.com and we'll reply within 1 business day.