Refund policy
Return & Refund Policy
We want you to feel confident trying Tell Me Cards. If for any reason it’s not the right fit for your family, we offer a simple, no-stress return process.
30-Day Returns
We accept returns within 30 days of delivery, no questions asked.
To be eligible for a return:
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The item must be returned in its original condition
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The item must include all original contents
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Proof of purchase is required
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved:
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Your refund will be issued to your original payment method
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Refunds typically process within 5–10 business days, depending on your bank or payment provider
Return Shipping
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Customers are responsible for return shipping costs
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Original shipping fees (if any) are non-refundable
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We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items
How to Start a Return
To initiate a return, please contact us at:
Include your order number and reason for return (optional). We’ll respond with return instructions as quickly as possible.
Exchanges
At this time, we do not offer direct exchanges. If you’d like a replacement, please return your original order for a refund and place a new order separately.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 7 days of delivery. We’ll make it right.
Final Note
We stand behind Tell Me Cards and believe in the value of meaningful conversations. Our return policy exists to make sure trying it feels safe and risk-free.
If you have any questions, don’t hesitate to reach out at contact@tellmecards.com